[{"data":1,"prerenderedAt":217},["ShallowReactive",2],{"article-Ovatu Wins 2025 Global Recognition Award for Customer Service Excellence":3,"mdc--otukq1-key":62},{"success":4,"data":5},true,{"author":6,"subject":9,"slug":9,"status":10,"date":11,"type":12,"typeLabel":13,"imageUrls":14,"body":19,"header":20,"likes":21},{"firstName":7,"avatarUrl":8},"Nancy","/static/neptune/images/team/nancy_transparent.png","Ovatu Wins 2025 Global Recognition Award for Customer Service Excellence","published",1763384400,4,"Article",{"square":15,"small":16,"medium":17,"large":18},"https://s3.amazonaws.com/assets.shrthnd.com/news/item/167/images/main/square.jpg?ts=1763425848","https://s3.amazonaws.com/assets.shrthnd.com/news/item/167/images/main/small.jpg?ts=1763425848","https://s3.amazonaws.com/assets.shrthnd.com/news/item/167/images/main/medium.jpg?ts=1763425848","https://s3.amazonaws.com/assets.shrthnd.com/news/item/167/images/main/large.jpg?ts=1763425848","**Ovatu Honoured with a 2025 Global Recognition Award for Outstanding Service**\n\nThis award celebrates our ongoing commitment to combining world-class support with the warmth and care of a local business, something we’re incredibly proud of.\n\n![3.png](https://s3.amazonaws.com/assets.shrthnd.com/news/item/95e8db69075d4c9c9d7845f06cba03a7/images/main/original?ts=1763424253)\n\n**Ovatu ranked at the very top across all categories**\n\nThe Global Recognition Awards use the Rasch model, a rigorous evaluation process that measures performance across key areas such as community impact, service reach, sustainability, and real-world results. \n\nOvatu ranked at the very top across all these categories, highlighting our dedication to helping our customers feel supported every step of the way.\n\n**Putting People First**\n\nIn an industry that often relies on chatbots and automated replies, we’ve taken a different path. At Ovatu, we believe technology should enhance human connection, not replace it. \n\nOur average first-response time is under two hours (often much faster for urgent requests), and every message is answered by a real person who genuinely cares.\n\n**Our support team knows our customers by name, not ticket number.** \n\nWhether it’s helping a new salon owner set up their first online booking system or guiding an established spa through data migration, we take the time to understand what each business needs, and tailor our support accordingly.\n\n**Listening, Adapting, Improving**\n\nCustomer feedback is at the heart of everything we do. 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